Product Off-Grid

Our products are made to order and fulfilled by our production partner, Printful.

Orders are produced after checkout and then shipped to the address provided at the time of purchase. Delivery times vary based on the product, destination, shipping method, and carrier.

Tracking information will be provided once your order has shipped.

Please ensure your shipping address is complete and accurate before placing your order.

Because our products are made to order, all sales are final unless an item arrives damaged, defective, misprinted, or incorrect.

If there is a problem with your order, please contact us within 30 days of receiving it. Include your order number, a brief description of the issue, and clear photos of the product and packaging.

Once reviewed, we will arrange a replacement, reprint, or refund where appropriate.

We do not accept returns or exchanges for change of mind, incorrect size selection, incorrect colour selection, or ordering the wrong item.

Please contact us before sending anything back.

The returned product(s) must be in the original packaging, safety wrapped, undamaged and unworn. This means that the item(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.

If your order has not arrived and the estimated delivery date has passed, please contact us within 30 days of the estimated delivery date.

We will review the tracking information and determine the next steps.